We take the privacy of your personal and health information seriously. This policy explains what we collect, why we collect it, and the control you have over it.
Last reviewed: this season
Online Care Health (“we”, “us” or “our”) operates the website onlinecarehealth.com. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit our website, contact us, request a consultation or subscribe to our newsletter.
By using this website you agree to the practices described in this policy. If you do not agree with any part of it, please do not use the site.
We collect only the information needed to provide our services and communicate with you:
We do not sell, rent or trade your personal information to third parties for their marketing purposes.
Where applicable law requires a legal basis, we rely on: your consent (for newsletter subscriptions and non-essential contact); the performance of a service you have requested (for care and enquiries); our legitimate interests in operating and improving our services; and compliance with legal obligations.
We may share your information only in the following circumstances:
Our website may use cookies and similar technologies to remember preferences, keep the site working properly and understand how pages are used. Cookies are small text files stored on your device.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website behave.
When you subscribe, we store your email address for the sole purpose of sending our newsletter. Every issue includes an unsubscribe link, and you can remove your address at any time from our Unsubscribe page. Once removed, we stop sending newsletter emails to that address. We may retain a record of your opt-out so that we do not add you again by mistake.
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, alteration, disclosure or destruction. These include access controls, encrypted connections where available, limited internal access and staff confidentiality obligations.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive health details through unsecured channels.
We keep personal information only for as long as needed to fulfil the purposes described in this policy, to provide ongoing care, or to satisfy legal, accounting and record-keeping requirements. When information is no longer needed, it is securely deleted or anonymised.
Depending on where you live, you may have the right to:
To exercise any of these rights, email us at contact@onlinecarehealth.com. We will respond within a reasonable timeframe and may ask you to verify your identity first.
Our website is not directed to children, and we do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has provided us with personal information, please contact us and we will remove it.
Our website may contain links to other websites, such as mapping or booking services. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before submitting any information.
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page and, for significant changes, provide additional notice where practical. Continued use of the website after a change indicates acceptance of the revised policy.
Content published on this website, including blog articles, is provided for general educational purposes only. It is not medical advice and does not create a clinician-patient relationship. Always seek the advice of a qualified healthcare provider regarding a medical condition. If you think you may have a medical emergency, contact your local emergency services immediately.
If you have questions about this Privacy Policy or how your information is handled, please get in touch: